What payment methods do you accept

We accept Visa, Maestro, Mastercard and American Express.

What are the delivery options available?

We provide four main delivery options across two couriers which include tracking your order progress. To see all the delivery options we offer please visit our Delivery Information page.

Do you have discount codes?

Yes, we post codes onto our social media pages. We also send them out to our newsletter subscribers; you can sign up here

What are the ingredients in your E-Liquids?

There are 3 ingredients in our e-liquids: UK produced diluent, pharmaceutical grade nicotine and flavour concentrate.

Why is there a skull and crossbones on my bottle of E-Liquid

Nicotine is classed as a poison, therefore has hazards associated with it. Here at Zeus group we take these hazards very seriously and all our labels are up to date with the latest health and safety information needed. Furthermore, we check the nicotine concentration of every single batch we produce in our state of the art laboratory to guarantee that the amount of nicotine inside the bottle matches exactly the amount of nicotine stated on the label.

Are your e-liquids tested?

Yes, all our e-liquids are fully tested. Each batch of e-liquid is tested for analysis of contamination against a database of over 40,000 compounds in our Birmingham lab, with a team of analytical chemists that have in excess of 30 years’ experience from global laboratories such as Eurofins AgroSciences.

What countries do you deliver to?

We deliver to any address in the UK including Jersey, Guernsey, Isle of Man, Shetland and Orkney. We also deliver to Germany. We cannot hold any responsibility for items which have been held/destroyed by customs or incur a customs charge. Find out more on our Delivery page, or contact our customer service team on 0121 314 0790.

Will you deliver to other countries in the future?

We are currently discussing the possibility of opening up the countries that we can deliver to via our prefered couriers. If you’d like updates on this, please follow us on social media and regularly check our website.

How will my parcel be delivered?

You will receive your order in a plain brown box along with shipping note and padded using recycled cardboard inside with a shipping label on the top.

Can Ichange my delivery address?

Unfortunately, we cannot accept any changes to your order once it has been placed. Please contact our customer service team at support@zeusgroup.uk if you need assistance with your order.

How long will my parcel take to arrive?

This depends on what delivery option you choose when ordering. See our Delivery page for in-depth details.

My parcel hasn't arrived, what can I do?

If you are in the UK and have chosen Royal mail, then please allow up to 10 working days for your parcel to arrive. Alternatively, please contact our customer service team on 0121 314 0790 and they will be happy to help.

Why can't I track my order?

Sometimes courier systems can encounter a delay with showing information. That does not mean your parcel could be lost. Delivery, from the date of despatch, generally takes 2-3 working days to arrive with Royal Mail. Read more about our delivery options here.

Is vaping safer than smoking?

Public Health England released a study that found vaping 95% safer than smoking. Scientific studies are still ongoing.

Will vaping help me save money?

We calculate you can save thousands of pounds by changing to vaping, use our calculator here to see how much you could save. Make the switch calculator

Are there any passive effects with vaping?

There is no passive ‘smoking’ as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low.

What age can I vape from?

It is illegal to supply vaping products to anyone under the age of 18. We perform age verification checks on every order placed to ensure you are of legal age.

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