We’re constantly thinking of ways to save our customers time and money, our subscription service allows you to receive a weekly, fortnightly, or monthly order automatically while saving 10% in the process!
We’ve tried to make the feature as seamless as possible, but if for any reason you have any issues, please refer to the Frequently Asked Questions below. If you’re still experiencing issues, you can contact us here.
Frequently Asked Questions
Signing up to our subscription service is easy. Just select as many e-liquids as you would like, select your preferred frequency – weekly, fortnightly, or monthly – and we will do the rest!
As well as saving time returning to our site each time your e-liquid runs out and knowing that your favourite flavours are already on their way, when you sign up to our subscription service, you will save 10% on every subscription order and receive free delivery.
Our exclusive 10% subscription discount applies to almost all our e-liquid products – excluded items are usually limited editions, (look out for ‘Subscribe and save’ to identify eligible products).
Merchandise, hardware, and apparel are unavailable for subscription.
The frequency of your subscription can be weekly, fortnightly, or monthly – it is entirely your choice.
There are no minimum or maximum orders with our subscription service so you can sign up to as little or as much as you like. If 10ml is enough to last you all month then that’s great, but if 500ml is more suitable then we can do that too.
Making changes to your subscription is very easy; simply log in to your account, navigate to ‘my subscriptions’ and update your products and quantities. You can also click ‘cancel’ but we doubt you’ll want to do that! Alternatively, if you find you need a break, you can also do that by clicking ‘pause on your subscription.
You can place a standard order at any time via the checkout if you need a small top-up to get by until your next renewal.
Of course! Each subscription will earn you Volts on your account. However, you cannot claim your Volts against ongoing subscriptions. If you wish to spend your accumulated Volts, we suggest pausing an existing subscription from your account and placing a standard order. You can then reactivate your subscription again when you are ready.
You can pause your subscription at any time from the ‘Subscriptions’ section on your account. This way you can use up any excess and resume the deliveries when you are ready.
The date you purchased the subscription is the date your e-liquid will be dispatched every week, two weeks, or month depending on your selected frequency.
For example, if you choose every product to be monthly and order on the 11th of January your next order will be processed on the 11th of February.
You can change the date your orders are dispatched by logging in to your account page and accessing the ‘Subscriptions’ section.
You will be able to see when your next package is going to be dispatched on the ‘Subscriptions’ section.
You can pause your subscription within your account. Click ‘Subscriptions’ then click pause. When you’re ready to start again, visit ‘Subscriptions’ again and press reactivate (this will not show if there are any payments already outstanding).
Log on to your account, click ‘Subscriptions’ then edit your order and choose the next date you would like to receive your subscription.
Yes, you can change your payment details to use a different card at any time for your subscription by going to the ‘Subscriptions’ section in your account and pressing the change payment option.
Yes, log in to your account and head to ‘Subscriptions’ where you can then select the change address button and edit the information.
Yes, you can add as many products as you like to your current subscription. However, the frequency will need to stay the same (you can’t have one product monthly and another weekly for example – this would require two separate subscriptions) and the price will change (our subscription service may be magic, but it doesn’t make it free!)
In order to change your chosen shipping method, you must cancel your subscription and create a new one. Once a subscription is set up, it is not possible to change the shipping method.
Subscriptions are locked in at a 10% discount of full retail price, this is set for new and existing subscriptions. If you want to take advantage of a sale price we are offering, you can buy the product(s) as a one-time purchase. You are welcome to pause any existing subscription(s) and resume when you are ready. You can find out how to pause a subscription here.