We’re constantly thinking of ways to save our customers time and money, our new subscription service allows you to sign up to recieve a weekly or monthly order automatically while saving 5% in the process!

We’ve tried to make the feature as seemless as possible, but if for any reason you have any issues please refer to the Frequently Asked Questions below, if you’re still experiencing issues you can contact us here.

Frequently Asked Questions

You select your e-liquid, we offer to send it weekly or monthly for 5% off.

The choice is yours. You can add as many options to your subscription as you like and receive them as often as it suits.

The only things we don’t offer this service with is merchandise/hardware.

You save 5% on your order total, which means if you have 100ml of juice a week you could be saving £52 a year!

What’s better, you don’t need to spend time returning to the website each time your e-liquid runs out. You can trust that you already have some on the way before the bottle is empty (if you choose your frequency that way!)

It does not apply to Nicotize as this item is already discounted to 1p when purchased with shortfills (1 bottle for 50ml and 2 bottles for 100ml shortfills).

The subscription is weekly or monthly, totally your choice. Simply choose your option when adding the product to your basket.

That is completely up to you, have as little or as much as you like. If 10ml lasts you all month then that’s great, but if 500ml is more suitable then we can do that too.

You can change the products in your subscription/s at any time, by logging in to your account and accessing the ‘Subscriptions’ section.

By upgrading or downgrading you can change your frequency, remove items, change quantities, variations and select new flavours to try. You can also add one-off individual products to your order at any time via the checkout if you need a small top-up to get by.

You can pause your subscription at any time from the ‘Subscriptions’ section on your account. This way you can use up any excess and resume the deliveries when you are ready.

The date you purchased the subscription is the date your e-liquid will be dispatched every month or every week, depending on your selected frequency.

For example, if you choose every product to be monthly and order on the 11th of January your next order will be processed on the 11th of February.

You can change the date your orders are dispatched by logging in to your account page and accessing the ‘Subscriptions’ section.

You will be able to see when your next package is going to be dispatched on the ‘Subscriptions’ section.

You can pause your subscription within your account. Click ‘Subscriptions’ then click pause. When you’re ready to start again, visit ‘Subscriptions’ again and press reactivate (this will not show if there are any payments already outstanding).

Log on to your account, click ‘Subscriptions’ then edit your order and choose the next date you would like to receive your subscription.

Yes, you can change your payment details to use a different card at any time for your subscription by going to the ‘Subscriptions’ section in your account and pressing the change payment option.

Yes, log in to your account and head to ‘Subscriptions’ where you can then select the change address button and edit the information.

Yes, you can add as many products as you like to your current subscription. However, the frequency will need to stay the same (you can’t have one product monthly and another weekly – this would require 2 separate subscriptions) and the price will change (our subscription service may be magic, but it doesn’t make it free!) 

In order to change your chosen shipping method, you must cancel your subscription and create a new one. Once a subscription is set up, it is not possible to change the shipping method.