Consumer Returns Policy

Unwanted Products

Any unwanted product can be returned at the cost of the customer, for a full refund within 14 days of delivery as long as it is still in its original, unopened packaging. This policy for unwanted, unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations do not apply to any product that has been altered in any way, perishable products, or products within six calendar months of being out of date.
Please note that we are unable to accept the return of any e-liquids that have no seal or that have been used in any way.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when returning a product to us.

Faulty, Damaged Or Defective Products

At Zeus Group we take great pride in providing superior products. If something goes wrong, we want to know about it, and we want to fix it as quickly as possible to your satisfaction.
If the defect or damage is found within 90 days of purchase or delivery (from when you receive the product), we will always offer you either an exchange or refund. In all cases, we reserve the right to inspect the product and verify the issue ourselves.
We do not cover defects caused by accident, neglect, misuse or normal wear and tear.
Please Note: For every product, we will need the serial number or batch code that is usually found on the packaging, please keep all original packaging for the life span of your product.

Refunds

  • Refunds are contingent upon inspection of the item(s) once we receive it/them.
  • You must contact us within 14 days of purchase date to request a refund.
  • Items returned after 14 days will not be refunded.
  • You will be responsible for cost and act of shipping the item(s) back to us with the appropriate Order Number clearly highlighted.
  • Zeus Group are not responsible for undelivered or lost packages, we advise the use of tracking services for any products sent to us.

Missing Items

If you find a product missing from your delivery, it must be reported to us by email on the address support@zeusgroup.uk within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected.

Commercial Customer Returns & Refunds

Purchasing from Zeus Group on a wholesale or commercial basis means that you are subject to our standard Terms Of Business and usually our Selective Distribution Agreement.

Zeus Group reserves the right to assess any refund or return requests on a case by case basis at its discretion, for business to business (B2B) customers. Zeus Group reminds all B2B customers that Customer Contract regulations exempt B2B transactions from business to consumer (B2C) distance selling regulations.

Returns Address

FAO: Goods In Department

Zeus Group, Unit 23

Erdington Industrial Park, Chester Road

Birmingham

B24 0RD

Please ensure that your package is postage tracked, and contains a note with your order details/number included on it.