We hope you love your Zeus Juice purchase but understand that sometimes you may need to return an item. If you do, please see our options below.
To start a return, please contact us within 14 days of your purchase date at [email protected] or on 01213140790 with your order number. We will then advise you how to process your return.
Missing/Incorrect Items
If you find a product missing from your delivery, or differs from what you have ordered, you can report it to us via email at [email protected] or on 01213140790 within 48 hours of receipt of delivery and we will find a satisfactory solution. Claims outside of this timescale will not be considered. Your statutory rights are not affected.
Unwanted Items
If you wish to send back an unwanted item (for example: you ordered the wrong nicotine strength), you can initiate a return with us. Please contact us within 14 days of receipt of delivery at [email protected] or on 01213140790 with your order number. We will then advise you how to process your return.
- You contact us within 14 days of receipt of delivery to initiate your return
- Item/s must be unopened and returned in their original packaging
- You ensure your order number is clearly highlighted on or inside your package
- You are responsible for the cost of shipping the item(s) back to us
- Refunds are contingent upon inspection of the item(s) once received
- You use a tracked service as we cannot be held responsible for lost or undelivered packages
- You will receive your refund via your original payment method within 1-3 working days once all conditions have been met
Product Faults
If something isn’t right, please let us know via [email protected] or on 01213140790 and we will find a satisfactory solution. If a defect or damage is found within 90 days of delivery, we will offer you a like-for-like exchange or if you prefer, a refund. In all cases, we reserve the right to inspect the product and verify the issue ourselves first.
- We do not cover defects caused by accidental damage or misuse
- You contact us within 90 days of your delivery date to initiate your exchange/refund
- You ensure your order number is clearly highlighted on or inside your package
- Provide details of the fault inside the package
- Refunds are contingent upon inspection of the item(s) once received (if applicable)
- You use a tracked service as we cannot be held responsible for lost or undelivered packages
- You will receive your refund including any shipping costs incurred via your original payment method within 1-3 working days once all conditions have been met or you will receive your replacement product(s) next working day once all conditions have been met (UK Only, international shipping will vary)
Returns Address:
FAO: Returns Department
Zeus Juice UK, Unit 23
Erdington Industrial Park, Chester Road
Birmingham
B24 0RD
If you have any other questions or concerns you can contact us by phone on 01213140790 or email on [email protected]